SMS Communication

9 Ways to Improve Your SMS Communication Skills

Good communication is the backbone of any successful business. SMS communication is quickly overtaking email as an essential tool for business communications. While email is the old standby, text messaging is increasingly stepping into the spotlight. So, you must understand how to use it effectively.

While SMS is convenient, it also offers many opportunities for potential miscommunications. Here are some tips to help you improve your texting skills and communicate exactly how you intend to.

1. Be Clear and Concise

SMS is for quick messages when you want to get a quick reply. This includes asking simple questions, confirming plans, or notifying another person about something time-sensitive. You should use email if you need to hold a deeper or more complex discussion.

2. Don’t Use Internet Shorthand

SMS has a character limit, so messages must be short. But avoid using emojis and internet shorthand like “lol” or “ttyl.” Although convenient, these are for casual conversations, not business. They can make you look unprofessional. If you want to avoid typing on your phone, try using a PC-based version of the app, like WhatsApp Web.

3. Keep Your Tone Professional

Just because you’re using the more personal communication tool of SMS, this doesn’t mean you can drop the formalities. Write in the same professional tone you’d use for email. It’s better to err on the side of being too formal rather than risk appearing too casual.

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4. Send at the Right Time

Think about timing before you fire off a text. Don’t send messages during off-work times like evenings or weekends. If your recipient is on the other side of the world, check their local time before you send. In addition to avoiding bad times, try to find out when your recipient is most receptive, and you can text more efficiently in real-time.

5. Don’t Overuse It

SMS is a good tool because it’s urgent and immediate. But if you use it too much, it can lose this sense of immediacy and just become another email. The best practice for digital communications is to use email generally and save SMS when you need it.

6. Watch Your Tone

Whenever communicating digitally, we need to make sure the tone is friendly. Facial expressions, gestures, and tone of voice are just as important in communication as words. Without these nonverbal cues, messages can sound harsh or impolite. Read your messages before sending them to help ensure they’re not taken incorrectly.

7. Break the Bad News over Email

SMS is not appropriate for conveying bad news. For any serious issue, use email or talk to the person face-to-face. This shows the importance of the problem and allows you to communicate in a more nuanced way.

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8. Be Careful with Confidential Issues

Where privacy or security is a concern, use email or discuss personally. Email programs and PCs come with standard security features, while SMS services and devices aren’t always secure.

9. Establish Digital Communication Protocols

Establishing digital communication protocols is the best way to ensure your SMS communications are appropriate and effective. Create guidelines that tell you and your team which communications are for SMS and email.

Want to learn more about using SMS for better business communication? Head over here: Business – Orkra


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