Digital communications

8 Mistakes to Avoid in Your Digital Communications

One of the main advantages of digital communications over face-to-face communication is that it’s quick and convenient. However, there’s a right and wrong way to communicate effectively through email and text.

Here are 8 common mistakes people make in business settings with digital communications.

1. Using the Wrong Channel

There’s a suitable time and situation for each digital communication tool. Text is ideal for quick or urgent communications. It’s immediate and personal. Email is better for more complex and nuanced discussions. Ensure you’re using the right tool before hitting “send.”

2. Getting Too Casual

It’s common to use emojis, chat speaks like “lol,” and GIFs when texting friends. Handy as these are, they’re too casual for business. Sending an emoji in a business context can damage your credibility with people with whom you need to maintain a professional appearance.

3. Getting Emotional

You shouldn’t communicate through text or email when things are heated. When you’re feeling emotional, take a break and calm down before you write your message. If the topic is sensitive, discuss it on the phone or in person. With text or email, it’s too easy to say something you can’t take back in the heat of the moment.

Also Read: Why Are Short-Form Videos So Popular?

4. Being Unclear

When firing off a text or email, you may forget to fill in the recipient's context or important details. Since you’re not talking in real life, you miss the opportunity to check if your words are understood. That’s why it’s good to be extra clear when you use digital tools. Avoid jargon or acronyms and provide details and examples wherever appropriate.

5. Sounding Too Blunt

Digital communications are convenient, but the downside is that you miss out on nonverbal cues that help you figure out what someone means. Without facial expressions, tone of voice, and body language, the words alone can sound blunt. This is especially the case when texting and trying to keep messages short.

Try to use a tone that’s friendly and professional. Read back over your message to make sure it doesn’t sound impolite.

Also Read: Social Reach: Create Brand Awareness, Grow Your Audience

6. Messaging While Multitasking

No matter how busy you are, don’t text or email when you’re on a call or working on other things. It would be best if you gave these communications the time and attention they needed, or you'd likely make a mistake or forget to say something important.

7. Sloppy Spelling and Grammar

You should always read through your messages before sending them. A punctuation error or “you’re” when it should be “your” can damage your credibility and make you look careless. Run your messages through spellcheck or an editing program like Grammarly.

8. Texting When You Should’ve Called

Sometimes, it’s better to pick up the phone and talk the old-fashioned way. You can often resolve an issue faster in a few short minutes of talking than an email or text back and forth. The key is to know when to use the appropriate method of communication.

Want to learn more about how to best use digital communications in your business? Head over here: Business - Orkra


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